Inland Revenue have been busy implementing their Business Transformation Programme, a multi-stage project designed to modernise the tax system. By streamlining processes and upgrading online services, they aim to make it easier for New Zealanders to manage their tax obligations.

As part of the latest updates to myIR (Inland Revenue's secure online tax platform) they have made changes to how they manage mail to their customers.

What does this mean for me?

For mail directed to come to you rather than a tax agent:

  • If you have a myIR login: you will receive an email notification advising new mail is available to view in myIR

  • If you do not have a myIR login: you will receive paper copies of letters in the post.

If your mail is redirected to your tax agent and you have a myIR login:

  • You will not receive an email notification; and,

  • The letter will not show as an unread item in your myIR; and,

  • You will not receive a paper copy in the mail; however,

  • You are able to log in to your myIR to read the letter at any time.

If you have previously received paper copies of returns in the mail and you have a myIR login, it may be that these will now be made available to you in myIR.

How do I check who gets my mail?

You can check myIR to find out who Inland Revenue is directing your mail to:

  1. Log in to your myIR

  2. Click on an account (tax type) - eg Payroll, GST, Income tax

  3. Click on the 'My details' tab

  4. Check "Mail sent to:" under the 'Account registration details' heading.

Please note each account (tax type) could have a different mail setting. For instance your income tax mail may be sent to your tax agent, however your GST mail goes to you because you manage your own returns.

How can I find out more?

If you are not sure how you are affected by these changes or you need more information, please contact us. One of our friendly advisers can assist with finding out where your mail is being directed, and advise on how you can ensure IRD mail is received on time, every time.